In most cases, if the recipient has not received a Kiwi Crate subscription before, we ship the first crate within 2-3 business days of receiving the order. If the recipient has received a crate in the past month, or has a Canadian shipping address, the first crate of the new subscription will ship with the next regular subscription shipment. Going forward, crates will ship shortly after your renewal (billing) date, which you should see in your initial confirmation email and on your my account page. U.S. customers can check the status of shipments on your My Account page once a crate has shipped. Currently, tracking in not available for Canadian subscription shipments.
We also offer expedited shipping options for the first crate of a new regular (non-deluxe) subscription shipping to a U.S. address. If the shipping address has been used for a previous subscription, the order won't be eligible for expedited shipping. Expedited crates typically ship within 1-2 business days of purchase.
A shipping confirmation email will be sent to you or the recipient’s parent when a crate ships out. Delivery expectation within the U.S. is 5-10 business days after leaving our warehouse. Hawaii, Alaska and Military customers may experience longer transit times. Our delivery expectation to Canadian addresses is 7-14 business days after shipment, with additional delays possible due to customs. If you do not receive your Kiwi Crate after 4 weeks, then please contact our customer support team.